15 Fairland Road
E15 4AF
Contact Details
General office - andy@rainbowcapital.co.uk
Andrew Williams - 07973 179201
Zee Islam and Tom Hudson - 07969 292896
Atila Mehmet - 07542 385307
James Bush - 07904 046971
Anton (Plumber) - 07808 242636
Best method of communication is either text, email or call to Andrew, Zee or Tom.
If possible please tell us about things to fix earlier in the week. Our maintenance team do not usually work at the weekend so if possible please try to avoid reporting issues on Friday evening!
For more about our approach our maintenance click here
If your situation changes
If your contact details, employment, next of kin etc change, please update us here
For moving out procedures, including if you need to break your contract early, click here
In summary we allow you to break contract each quarter on (Q1) 1st Dec, (Q2) 28th Feb, (Q3) 31st May and (Q4) 31st Aug. There is no charge for breaking at the end of the tenancy on 31st Aug, however breaking after Q2 incurs a cost of a weeks' rent, whilst breaking after Q1 or Q3 incurs a cost of two weeks' rent. In each case, please give us six weeks' notice of your intention to break.
Emergencies
If you have no heating or power, have a serious leak or are locked out, call us immediately on the numbers above. Although please be mindful we are not a 24 hour porterage - we sleep at normal times - just like you.
Cold water shut off - in the cellar marked with a red label
Fuseboard - at the top of the cellar steps above your head
Gas shut off - in the cellar marked with a red label
In the event of fire, call 999 and vacate the building
Heating & ELECTRICS
For an explanation of how the central heating and hot water are controlled click here
And for a copy of your property’s gas safety certificate click here
And for a copy of your property’s electrical safety certificate click here
Internet and Wifi
Broadband
The house has two separate 1GB broadband supplies: Community Fibre and Virgin Media
WiFi
Both broadcast WiFi around the house from their main routers at the top of the cellar. There is a second router for Community Fibre positioned outside the first floor bathroom
Cable Network
The house has a 100MB hard-wired cable network with an ethernet socket in each room connected to the Virgin router
You can plug a computer into the socket using an ethernet cable and so connect directly into the Virgin router. This may or may not be quicker than using the WiFi
If you experience a WiFi deadzone, we can install an access point via one of the ethernet sockets, which in turn re-broadcasts WiFi from the Virgin router
Passwords
Passwords for all routers and access points [case sensitive] = rainbow15FR
If you experience any problems with internet or wifi, click here to help diagnose what might be wrong
Cleaning and Refuse collection
Your scheduled cleaning time - every other Monday. Your cleaner is Karolina.
Arranged by Ursula Dodd - T 07788 142073; E ursuladodd@netscape.net
The Council (LB Newham) collects refuse every Thursday
CURRENT TENANTS
Sherry - legal assistant, “I am a legal assistant editor. I like listening to music, watching movies and TV and doing yoga.”
Sim - assistant manager of a restaurant in Central London, “I am Simranjeet, people call me Sim, I work in the restaurant industry and recently completed my MBA. I love travelling and exploring new places.”
Jake - consultant, “I love to dance and am a qualified tap dance teacher. I am also keen to get into running and baking”
Rosie - “I am a sociable, friendly person and spend my days collecting and analysing brain data for a living. Outside of work I am slightly gym obsessed and over covid got back into my creative side and started painting again”
Radhika - “I am a law grad, working in students politics in Mile End. I love tennis and fashion”
Petra - “I am an auditor. I am 21 years old and am very friendly and chilled out”
Emily - ‘‘I have a full time job at a post-production company in Soho. I love watching films and going to the cinema.’’
Updated June 2022