17 Ham Park Road

E15 4HE

Contact Details

  • General office - andy@rainbowcapital.co.uk

  • Andrew Williams - 07973 179201

  • Zee Islam and Tom Hudson - 07969 292896

  • Atila Mehmet - 07542 385307

  • James Bush - 07904 046971

  • Anton (Plumber) - 07808 242636

Best method of communication is either text, email or call to Andrew, Zee or Tom.

If possible please tell us about things to fix earlier in the week.  Our maintenance team do not usually work at the weekend so if possible please try to avoid reporting issues on Friday evening!

For more about our approach our maintenance click here

 

If your situation changes

If your contact details, employment, next of kin etc change, please update us here

For moving out procedures, including if you need to break your contract early, click here

In summary we allow you to break contract each quarter on (Q1) 1st Dec, (Q2) 28th Feb, (Q3) 31st May and (Q4) 31st Aug.  There is no charge for breaking at the end of the tenancy on 31st Aug, however breaking after Q2 incurs a cost of a weeks' rent, whilst breaking after Q1 or Q3 incurs a cost of two weeks' rent.  In each case, please give us six weeks' notice of your intention to break.  

 

Emergencies

If you have no heating or power, have a serious leak or are locked out, call us immediately on the numbers above.  Although please be mindful we are not a 24 hour porterage - we sleep at normal times - just like you.   

  • Cold water shut off - at the end of the cellar (closest to front door) - located at head height, marked with a red label

  • Fuseboard - at the top of the cellar steps at shoulder height

  • Gas shut off - at the top of the cellar steps marked with a red label

In the event of fire, call 999 and vacate the building

Heating & ELECTRICS

For an explanation of how the central heating and hot water are controlled click here

And for a copy of your property’s gas safety certificate click here

And for a copy of your property’s electrical safety certificate click here

Internet and Wifi

Broadband

The house has two separate 1GB broadband supplies: Community Fibre and Virgin Media

WiFi

Both broadcast WiFi around the house from their main routers at the top of the cellar.  There is a second router for Community Fibre positioned outside the first floor bathroom

Cable Network

The house has a 100MB hard-wired cable network with an ethernet socket in each room connected to the Virgin router

You can plug a computer into the socket using an ethernet cable and so connect directly into the Virgin router.  This may or may not be quicker than using the WiFi

If you experience a WiFi deadzone, we can install an access point via one of the ethernet sockets, which in turn re-broadcasts WiFi from the Virgin router

Passwords

Passwords for all routers and access points [case sensitive]= rainbow17HP

If you experience any problems with internet or wifi, click here to help diagnose what might be wrong

Cleaning and Refuse collection

Your scheduled cleaning time - every other Monday. Your cleaner is Karolina.

Arranged by Ursula Dodd - T 07788 142073; E ursuladodd@netscape.net

The Council (LB Newham) collects refuse every Thursday, and recycling is collected on alternate Thursdays.

For more information on council services related to your house click here

 

CURRENT TENANTS

  • Michael - Sound Engineer, “I am a freelance sound engineer working in live events (So music, theatre, corporate events).”

  • Zein - “I am an analyst at an international corporate law firm. I am football obsessed - unfortunately I support Arsenal. I am very organised, quiet tenant but very sociable among housemates. A big movie buff, particularly Tarantino films”

  • Ann - “I'm a 29 year old nurse from the North East. I like swimming and yoga to unwind”

  • Melody - Singer, “I am a backing vocalist and also work within Market Research. I enjoy going to the gym, cycling, Songwriting and live music events/art exhibitions.”

  • Michal - “I am assistant manager in fine jewellery brand in Sefridges London. I love good food - also cook it and bake. I like to be active and will go for a run whenever is possible. Interested in music (musicals especially) and travelling (if possible)”

  • James - works in IT for a bank, “Originally from Yorkshire. I like gaming and hanging out with friends”

    Updated September 2021