3 Greenland Quay

SE16 7RN

Contact Details

  • General office - andy@rainbowcapital.co.uk

  • Andrew Williams - 07973 179201

  • Zee Islam and Tom Hudson - 07969 292896

  • Atila Mehmet - 07542 385307

  • James Bush - 07904 046971

  • Anton (Plumber) - 07808 242636

Best method of communication is either text, email or call to Andrew, Zee or Tom.

If possible please tell us about things to fix earlier in the week.  Our maintenance team do not usually work at the weekend so if possible please try to avoid reporting issues on Friday evening!

For more about our approach our maintenance click here

CONTACT DETAILS FOR MANAGEMENT COMPANY

(communal areas only - for issues not inside the flat itself)

Rendall & Rittner

Portsoken House, 155-57 Minories, London, EC3N 1LJ
office@rendallandrittner.co.uk
020 7702 0701

If your situation changes

If your contact details, employment, next of kin etc change, please update us here

For moving out procedures, including if you need to break your contract early, click here

In summary we allow you to break contract each quarter on (Q1) 1st Dec, (Q2) 28th Feb, (Q3) 31st May and (Q4) 31st Aug.  There is no charge for breaking at the end of the tenancy on 31st Aug, however breaking after Q2 incurs a cost of a weeks' rent, whilst breaking after Q1 or Q3 incurs a cost of two weeks' rent.  In each case, please give us six weeks' notice of your intention to break.  

Emergencies

If you have no heating or power, have a serious leak or are locked out, call us immediately on the numbers above.  Although please be mindful we are not a 24 hour porterage - we sleep at normal times - just like you.   

  • Cold water shut off - in the cupboard to the left of the sink, marked with a red label

  • Fuseboard - in the cupboard in the front porch

  • Gas shut off - in the cupboard in the front porch

In the event of fire, call 999 and vacate the building

Heating & ELECTRICS

For an explanation of how the central heating and hot water are controlled click here

And for a copy of your property’s gas safety certificate click here

For a copy of your house’s electrical safety certificate click here

Internet and Wifi

  • 3GQ - the Hyperoptic router, located in the IT hub cupboard above the stairs

2.4Ghz wifi generally broadcasts over a longer range but at a slower speed, whereas 5Ghz has a shorter range but faster speed.  Therefore use 5Ghz wherever possible

Passwords for all routers and access points = rainbow7

If you experience any problems with internet or wifi, click here to help diagnose what might be wrong

Cleaning and refuse collection

Your scheduled cleaning time - every other Tuesday. Your cleaner is Beata.

Arranged by Ursula Dodd - T 07788 142073; E ursuladodd@netscape.net

Refuse is collected from bins at the rear of the house by LB Southwark.  For more information about local services click here

CURRENT TENANTS

  • Alina - engineer - “I am an industrial engineer with experience in reinsurance industry. I really like to go out and meet new places and people. I like to play video games and watch movies and tv series and enjoy time with friends and family”

  • Tom - web developer in the theatre industry, “My hobbies include socialising, pub quizzes and enjoy a good board game”

  • Jay - “I work as an intellectual property paralegal. I've recently been pretty involved in my cooking. Out of the kitchen, I'm into reading, gaming or just trying something new”

  • Andriana - Canadian. Researcher at a social policy consultancy. “I enjoy exploring new places in and out of London and England, playing tennis, going to the gym, museums and art galleries”

  • Krittika - “I work in AI. I love reading books, travelling and meeting new people”

    Updated June 2022