19 Redriffe Road

E13 0JX

Contact Details

  • General office - andy@rainbowcapital.co.uk

  • Andrew Williams - 07973 179201

  • Zee Islam and Tom Hudson - 07969 292896

  • Atila Mehmet - 07542 385307

  • James Bush - 07904 046971

  • Anton (Plumber) - 07808 242636

Best method of communication is either text, email or call to Andrew, Zee or Tom.

If possible please tell us about things to fix earlier in the week.  Our maintenance team do not usually work at the weekend so if possible please try to avoid reporting issues on Friday evening!

For more about our approach our maintenance click here

If your situation changes

If your contact details, employment, next of kin etc change, please update us here

For moving out procedures, including if you need to break your contract early, click here

In summary we allow you to break contract each quarter on (Q1) 1st Dec, (Q2) 28th Feb, (Q3) 31st May and (Q4) 31st Aug.  There is no charge for breaking at the end of the tenancy on 31st Aug, however breaking after Q2 incurs a cost of a weeks' rent, whilst breaking after Q1 or Q3 incurs a cost of two weeks' rent.  In each case, please give us six weeks' notice of your intention to break.  

Emergencies

If you have no heating or power, have a serious leak or are locked out, call us immediately on the numbers above.  Although please be mindful we are not a 24 hour porterage - we sleep at normal times - just like you.   

  • Cold water shut off - In boiler cupboard, underneath boiler, marked with a red label

  • Fuseboard - In cupboard under the stairs

  • Gas shut off - Outside on the left hand side when facing house in the meter cupboard marked with a red label

In the event of fire, call 999 and vacate the building

TOp bathroom macerated wc

Please note the WC, basin and shower in the top bathroom operates using a macerator.  This means its waste is mashed and pumped away down a small bore pipe.  It will block if anything other than toilet waste is flushed down the WC.

Please do not flush tampons, dental floss, face wipes etc as they will clog the pump.

Heating

For an explanation of how the central heating and hot water are controlled click here

And for a copy of your property’s gas safety certificate click here

And for a copy of your property’s electrical safety certificate click here

Internet and Wifi

BROADBAND

The house has two separate 1GB broadband supplies: Community Fibre and Virgin Media

WIFI

Both broadcast WiFi around the house from their main routers at the top of the hallway cupboard.  There is a second router for Community Fibre positioned outside the first floor bathroom

CABLE NETWORK

The house has a 100MB hard-wired cable network with an ethernet socket in each room connected to the Virgin router

You can plug a computer into the socket using an ethernet cable and so connect directly into the Virgin router.  This may or may not be quicker than using the WiFi

If you experience a WiFi deadzone, we can install an access point via one of the ethernet sockets, which in turn re-broadcasts WiFi from the Virgin router

PASSWORDS

Passwords for all routers and access points [case sensitive] = rainbow19RR

If you experience any problems with internet or wifi, click here to help diagnose what might be wrong

Cleaning and Refuse collection

Your scheduled cleaning time - every other Monday. Your cleaner is Karolina.

Arranged by Ursula Dodd - T 07788 142073; E ursuladodd@netscape.net

The Council (LB Newham) collects refuse every Thursday, and recycling is collected on alternate Thursdays.

For more information on council services related to your house click here

 

CURRENT TENANTS

  • Jakub - chef, ‘‘I am a 26 year old working in a restaurant in Notting Hill. I love film, books, philosophy and running’’

  • Elinor - “I’m going to be a tenant researcher for CoStar. I love films and tv. I’m a big fan of rugby and support wales. I love travelling and exploring new places”

  • Jenny - Irish, nurse, “I have been living in London since 2007, I play hockey and enjoy going to the gym in my spare time”

  • Elaine - “I’m a youth offending practitioner and like weight lifting, mountain climbing, cocktails and hip hop. I’m Irish and new to London so looking forward to meeting new people”

  • Jamaal - “I am a civil servant, working for the Department for International Trade in Tariff Operations. I am a big football fan and support Chelsea FC. I also like to keep myself fit by playing football/basketball/gym”

  • Clemence - French, secondary school teacher, “I like reading, going to the theatre and museums”

  • Emily - finance manager

    Updated September 2021