18 Steers Way

SE16 6HP

Contact Details

  • General office - andy@rainbowcapital.co.uk

  • Andrew Williams - 07973 179201

  • Zee Islam and Tom Hudson - 07969 292896

  • Atila Mehmet - 07542 385307

  • James Bush - 07904 046971

  • Anton (Plumber) - 07808 242636

Best method of communication is either text, email or call to Andrew, Zee or Tom.

If possible please tell us about things to fix earlier in the week.  Our maintenance team do not usually work at the weekend so if possible please try to avoid reporting issues on Friday evening!

For more about our approach our maintenance click here

If your situation changes

If your contact details, employment, next of kin etc change, please update us here

For moving out procedures, including if you need to break your contract early, click here

In summary we allow you to break contract each quarter on (Q1) 1st Dec, (Q2) 28th Feb, (Q3) 31st May and (Q4) 31st Aug.  There is no charge for breaking at the end of the tenancy on 31st Aug, however breaking after Q2 incurs a cost of a weeks' rent, whilst breaking after Q1 or Q3 incurs a cost of two weeks' rent.  In each case, please give us six weeks' notice of your intention to break.  

Emergencies

If you have no heating or power, have a serious leak or are locked out, call us immediately on the numbers above.  Although please be mindful we are not a 24 hour porterage - we sleep at normal times - just like you.   

  • Cold water shut off - under the sink, marked with a red label

  • Fuseboard - in the kitchen, cupboard above your head

In the event of fire, call 999 and vacate the building

Heating & ELECTRICS

The house is heated by electric panel heaters. Please don not leave them on all day whilst you’re out. They represent a big fire risk and a waste of energy. They have three settings: (1) Off (2) On and (3) Timed.

We suggest we alternate between the Off and Timed settings.

For a copy of your house’s electrical safety certificate click here

Internet and Wifi

  • 18SW - main router in lounge cupboard (right hand side above tumble dryer)

  • 18SW R3 - access point located in room 3

2.4Ghz wifi generally broadcasts over a longer range but at a slower speed, whereas 5Ghz has a shorter range but faster speed.  Therefore use 5Ghz wherever possible

Passwords for all routers and access points = rainbow7

If you experience any problems with internet or wifi, click here to help diagnose what might be wrong

Cleaning and refuse collection

Your scheduled cleaning time - every other Friday. Your cleaner is Karolina.

Arranged by Ursula Dodd - T 07788 142073; E ursuladodd@netscape.net

Refuse is collected from bins at the rear of the house by LB Southwark.  For more information about local services click here

CURRENT TENANTS

  • Attila - financial researcher, “I am a researcher working for an investment bank, I like reading, films, and going on walks”

  • Federico - data analyst - “I am a Data Analyst for a Foundation that does research on socio-economic topics such as poverty and prosperity. I have played basketball for many years, and I also love hiking and board games. I like to have fun, but I am also a very work-oriented person, and I value a quiet and clean house first”

  • Eniola - product data administrator - “I am a Product Data Administrator. I love music, going to the gym, video games, writing, and cooking when I have the time’’

    Updated September 2021